Chris Davis, B.Sc.
Online Curriculum Vitae V3.1b (c)Chris Davis 2000-2008 - Last Updated 09/08
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Self motivated IT specialist with wide experience of a multitude of IT systems. First class analytical, design and problem solving skills. Dedicated to constant improvement.
Christopher James Davis, B.Sc.
Gloucester.

Home: Available on request Email: kris.davis@which.net
Mobile: Available on request Nationality: British
D.O.B: 22/09/77 Marital Status: Married
Sex: Male Drivers License: Full - No points

Employment Summary

Company Dates Position
Fasthosts Internet
Discovery House, 154 Southgate Street, Gloucester. GL1 2EX		 11/06 - Present Technical Support Engineer
As a 2nd line support engineer for the largest web hosting and internet service provider in the UK, I am responsible for thousands of servers across 1 US and 2 UK data centres. I install new and maintain existing Windows & LINUX servers, conducting hardware and software upgrades (after thoroughly testing them). I monitor and ensure the quality of services such as email, hosting and connectivity as well as resolving customer issues referred to me by 1st line support. I also investigate complaints regarding spam and inappropriate material. As well as continuing to develop a wide range of technical skills, my prioritisation skills have improved as I must complete day to day problem solving tasks as well as ensuring timely delivery of project work.
04/05 – 11/06 Technical Support Advisor
In 1st line support I assisted customers (public & resellers) with online service issues, in areas such as domain registration, website hosting, broadband, dedicated servers, etc. After 6 months, I was promoted to a senior level, where I helped manage, train and answer other advisor's questions too.
Cheltenham & Gloucester
Chief Office, Barnett Way, Barnwood,
Gloucester. GL4 3RL		 04/04 – 04/05 Ops Control Specialist
Worked in a small specialist team maintaining and developing code for Lloyds TSB & C&G automated mortgage documentation from offer letters to redemption statements. In addition to programming I tested software revisions, logged faults and liaised with software suppliers to resolve issues within tight deadlines. I was the main contact for the FSA Regulation project, successfully enabling C&G to be ready for major new FSA Regulation rules relating to mortgage offer documentation.
05/01 - 04/04 Mortgage Administrator
Responsible for completing a wide range of technical changes to mortgage accounts, as per customer request. Regularly worked additional hours to help achieve departmental service targets. My ideas for technique improvements were so welcomed my management introduced a department ideas team, in which I played an active role.
UCAS
Rosehill, New Barn Lane,
Cheltenham. GL52 3LZ		 4/01 - 5/01 Software Tester
I worked as part of a team in helping to test and develop their new 2001 Electronic Application Software, which was implemented nationwide.
Birds Eye Walls
Walls House, Barnwood,
Gloucester. GL4 3HB		 11/00 - 4/01 Technologist Database Assistant
Working in the Packaging & Development department, I was instrumental in implementing the new specifications system Interspec, a world recognised standard for specifications. I used my initiative to streamline office tasks on a wide range of packages including their highly specialised applications that I had not used previously.


Employment Aspirations

I have increased my technical knowledge so much over the years and I desire more challenging IT roles, where my skills can be put to an even better use. This way I can continue enhancing my skills further, whilst being a valued asset to the workplace.


Education & Qualifications

 Future Skill Improvement Plans:
Currently developing my skills in Visual Basic, C#, ASP and ASP.net in my own time, with a desire to study to be a Microsoft Certified Professional (MCP) in the future. I am already adept with a wide range of computer packages & usually pick up new ones in little time.

Date Establishment Qualifications Passed
1/05 Pitman Training
Eastgate Street,
Gloucester.
 Ø Microsoft Office Specialist Excel 2003 Expert
9/97 - 7/00 Cheltenham & Gloucester College of Higher Education
Park Campus,
The Park,
Cheltenham.
 Ø B.Sc. Degree in Business IT with Business Computer Systems

Ø BTEC Higher National Diploma in Business IT
Modules studied for the degree & diploma ( * denotes distinctions):
  • Business Computer Systems
  • Business Computing Ergonomics
  • Common Skills Portfolio
  • Computing Ethics
  • Customising Packages *
  • Data Communications
  • Information Technology *
  • Internet
  • IT Law
  • IT User Support

    		•
  • Management Information Systems
  • Network Design
  • Planning IT in Organisations
  • Project Management x2 *
  • Small Systems Development
  • Systems Analysis
  • Systems Concepts and Practice
  • The Anatomy of Computers
  • Use of Operating Systems *
  • Workshop Studies

    		•
    Date Establishment Other Qualifications Passed
    9/94 - 7/97

    Gloscat
    Brunswick Campus,
    Brunswick Road,
    Gloucester.

    		Ø GCE A-levels: Computing, Physics and
    Mathematics (Pure & Statistics)
    9/89 - 7/94 The Crypt Grammar School
    Podsmead Road,
    Podsmead,
    Gloucester.    		 Ø GCSEs: Mathematics, English, Physics, Chemistry, Biology, French & Geography.


    Hobbies & Interests

    Playing pool, bowling, lasertag, cycling, running, sci-fi programs/films, socialising with friends, listening to music, managing my web site & maintaining the home networks of my parent’s and my own.

    Excellent References Available on Request